App description
Check out all the features of the customer service app
Application modules
- Web app for agents
- Customer portal
- Mobile app for agents on iOS and Android platforms
Ticket registration
- Directly in the app
- Tickets created based on the received emails
- Via the contact form on your website
- Via customer portal
Features
- Recording work time
- Internal notes visible only to employees. You can attach files to the note
- Public notes - available to employees and customers. The note is sent by email to the customers's e-mail address. You can attach files to the note
- Change logs for the ticket
- Notifications
- Knowledge base for employess and customers
- Reports
Configuration
- Configurable permissions for individual users
- Defining categories of tickets and deadlines for their implementation
- Employee grouping
- Customers grouping
- Set your own logo
- Defining your own case statuses
- Closing inactive cases
- Configurable notifications
- API for integration with external systems
Notifications for agents
- A new case has been registered in the system
- The customer added a new note to the case
- The customer added a new file to the case
- The deadline for the case is approaching
Notifications for customer
- Your case has been registered under the number #
- A note was added to the case
- File added to case
- Change of case status
- The case has been suspended
- The case has been closed
- The case was closed due to lack of response
Languages
- Polish
- English
Technical requirements
- The application is hosted on the customer's server
- System requirements: MS Windows, Linux or MacOs with .NET Framework 7 installed
- Databases to choose: MS SQL, MySQL, MariaDB, PostgreSQL