fsDesk

Yes, you can set your logo in the app. It will be visible in the login window and on printouts.
The logo can be changed in the "Application configuration" window ("Add logo" button). To display the imported file, you need to tick the "Show company logo" checkbox.

Yes, it is. To do this, you need to configure the incoming mail server in the "Configuration" window application". The "Incoming mail handling" tag must be active.

The "Requires verification" tag is selected automatically when a new, created case is sent from an e-mail address that is not registered in the system. In such a situation, the system creates a new customer, which the user can verify positively by unchecking the "requires verification" check mark or block it if he considers that the sent message is spam (by ticking the "Blocked" check mark).
No email notifications are sent to a customer who requires verification.

It is used to group customers from one company/department in order to improve service. If the "Reports visible to everyone in the group" tag is enabled, grouped customers will be able to see all cases reported within their group, receive related notifications, add notes, etc.

It is used to group users under one e-mail address in order to improve case handling. Grouped users will only see cases assigned to their group and will receive notifications about them.

The password can be changed after logging in to the application in the "User profile" window.
The password can also be changed by the system administrator in the user edit window.

Yes, you can set a separate case processing time in days in each category. Additionally, you can set the default execution time in the application configuration window.

It is necessary to configure the outgoing mail server in the "Application configuration" window. Then, in the "Notifications" - template editing window, you can enable notifications by ticking the "Active" tag.
Each template can be modified. Both the subject and content of the message can be changed. Under each template there is a list of tags that can be used to modify the template. Tags must be used unchanged.

Notatka publiczna jest widoczna dla wszystkich - zarówno dla użytkowników wewnętrznych jak i klientów. Jeśli powiadomienia informujące o dodaniu notatki są aktywne, klient otrzyma takie powiadomienie.
Notatki publicznej nie można usunąć.
Każda notatka dodana przez klienta jest notatką publiczną. Notatka dodana przez użytkownika jest notatką publiczną tylko wtedy, gdy w trakcie jej wpisywania zostanie zaznaczony znacznik "Notatka publiczna". Notatka wewnętrzna nie jest widoczna dla klienta. Może być usunięta przez autora wpisu.

Aplikacja jest hostowana na serwerze Klienta.

Wymagania systemowe: MS Windows, Linux lub MacOS z zainstalowanym .NET Framework 7   

Baza danych: MS SQL, MySQL, MariaDB, PostgreSQL